Shipping policy

Shipping & Delivery Information

At AwenYsgrif, we are committed to delivering your stationery essentials—from premium pens and notebooks to practical office supplies—safely and efficiently to your doorstep. This policy outlines our standard shipping procedures.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping Destinations & Timeframes

We ship internationally. Delivery times for Standard Shipping vary by destination:

• Domestic (Within the UK): 3-7 business days after dispatch.
• European Union: 7-14 business days after dispatch.
• United States, Canada, Australia: 10-20 business days after dispatch.
• Rest of World: 14-30 business days after dispatch.

Please note these are estimates and not guarantees. Delays due to customs clearance, weather, or carrier issues are possible and beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your items and the delivery destination. We do not offer free shipping at this time. The exact cost will be displayed before you complete your purchase.

Order Tracking

You can track your order using the link and tracking number provided in your shipment confirmation email. For the most accurate delivery status, please refer to the carrier's website directly.

Address Accuracy & Failed Deliveries

It is the customer's responsibility to provide a complete and accurate shipping address. We are not liable for packages lost, delayed, or returned due to incorrect addresses. If a package is returned to us due to an address error or failed delivery attempt, we will contact you via email to arrange re-shipping. Additional shipping fees will apply.

Customs, Duties, and Taxes

For international orders, any applicable customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient. AwenYsgrif has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.

Damaged or Lost Packages

If your package appears damaged upon delivery, please refuse acceptance or note the damage with the carrier immediately. For any issues with lost or damaged shipments, please contact our support team at [email protected] within 14 days of the estimated delivery date. We will work with the shipping carrier to initiate an investigation and resolve the issue promptly.

Contact Us

For any questions regarding your order's shipment, please do not hesitate to contact our customer support team via email at [email protected]. We are here to help.